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Duo mobile app for pc3/7/2024 ![]() If a security key fails, you must come to the ITS Help Desk to set up a new device, having SMS as a backup ensure access on weekends and nights when the college is closed. ITS highly recommends adding your phone number as a backup. If you want to add additional methods of authentication, you can add them before exiting. If the key is not recognized, try unplugging and plugging back in, or try additional USB ports.Ĥ. If the key is recognized, it will be added immediately and you will receive a confirmation prompt. On most keys, this is a small lit-up area.ģ. When prompted, press/touch the capacitive area of your key. If your Security Key has USB-C or Lightning ports, you may be able to enroll using your mobile device.Ģ. Select Security key and insert your key into an open USB port on your computer. (Webmail, Office 365, Duo Central, etc)ġ. Only Hardware Keys approved by ITS can be used for Windows Logins.Īny security key added through the self-enrollment can only be used for Web-based applications at this time. Note: Security Keys enrolled through Duo Central cannot be used for Windows Logins. Congratulations! Your Duo account is ready to go. If the option does not exist to add a phone number, it's already been added in the above steps.ĩ. If you only added the Duo App, it's recommended to add your phone number as a text backup. Note: If you follow the instructions for setting up a Tablet, your phone number was not added as an additional method.Ĩ. After the app has been added, you will see a confirmation page. Once completed, the QR code will be greyed out with a checkmark to indicate the app has been successfully attached.ħ. If you are unable to scan the QR Code select the Activation link option.įollow the steps in your email to install the app and verify.Ħ. If you are unable to scan the QR code, select "Get an activation link instead" to be emailed a link instead. In the app, select "Add New Account" then "Use QR Code." Scan the QR Code displayed. Only available for Android, iOS, and iPadOS.Ĥ. If you haven't already, follow the steps to download the Duo Mobile App. If you are using a Tablet or a device without an active phone number attached, select "I have a Tablet" (Step 3).ģ. This phone number will also be automatically enrolled in SMS Text Authentication as a backup. Enter the number of the mobile phone where the Duo App will be installed.
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